If any purchased item from LIRA is found damaged upon receipt, please contact us within 7 days and return the item in 14 days. The purchase and postage cost will be refunded accordingly.The above policy will be applicable for an error in posting the right items.
All returns should be in good condition without any damage with the original packing slip.
You can track the current status of your orders in your account. If your delivery has not arrived within expected delivery time you can contact us by e-mail to……………….. or by telephone to (+44) (0)121 4398597.
You may cancel an order before it is packed and sent. There will be a small admin charge for the cancellations.
For any deliveries outside the UK, the recipient is liable for any local taxes or import duties that may be payable. If the goods are returned due to unpaid tax the costs will not be refunded as the sale has been completed.
Postage / delivery charges
For UK customersOur postage charges are based on the current Royal Mail rates, plus a 50p charge for packaging.
For an order over £50 of books the postage is FREE.
For International customers
International customers are advised to contact the office to find out the cheapest option and the quickest delivery.
Order Processing and posting
Any order from UK made in the morning will be posted on the same day.Goods are usually sent by second class Royal Mail and should arrive within seven working days. However urgent delivery may be arranged upon request.
International orders will be dealt according to customer’s request.